Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
Published: 2026-09-25
Score: 8.6 High
EPSS: n/a
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

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Tracking

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History

Fri, 25 Sep 2026 17:45:00 +0000

Type Values Removed Values Added
Description Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
Title Zammad: AI Agent template sanitizer bypass leads to remote code execution
Weaknesses CWE-1336
CWE-20
CWE-94
References
Metrics cvssV4_0

{'score': 8.6, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N'}


Subscriptions

No data.

cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-09-25T18:11:30.745Z

Reserved: 2026-09-01T20:05:09.424Z

Link: CVE-2026-84462

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2026-09-25T18:17:30.797

Modified: 2026-09-25T18:17:30.797

Link: CVE-2026-84462

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses
  • CWE-1336

    Improper Neutralization of Special Elements Used in a Template Engine

  • CWE-20

    Improper Input Validation

  • CWE-94

    Improper Control of Generation of Code ('Code Injection')